1-Day Business Continuity Metrics



Are you looking to implement or update a metrics program? Metrics help business continuity professionals communicate the true capabilities of their continuity management programs by defining program milestones, expected results, and other much-needed data. This training will show you not only how to calculate that data, but also how to effectively communicate your findings and strategies with the right audience.



  • Raise awareness of the usefulness of metrics
  • Provide examples of metrics in the workplace
  • Suggest guidelines for how to implement a metrics program in the workplace
  • Educate practitioners in planning and executing data collections
  • Secure executive approval of metrics report content
  • Set deliverables of metrics report content


+Lesson 1: Introduction

  • Review course goals and objectives
  • Explore the challenges professionals encounter using metrics to manage business continuity management (BCM) programs

+ Course Goals and Objectives

  • Learn various types of metrics and the effective usage of BCM metrics for BCM program management and reporting
  • Review six specific BCM metrics, study their application using a case study of a hypothetical organization, and discuss the concepts behind developing BCM metrics
  • Study the use of dashboards to effectively represent the status a BCM program

+Lesson 2: General Metrics

  • Learn how to use BCM metrics to inform management of program status
  • Review and discuss the case study you will use for an exercise, applying what you have learned to measure aspects of the hypothetical organization
  • Explore various tools that can be used to develop BCM metrics

+Lesson 3: Implementation and Tracking

  • Review what you have learned and discuss how you might incorporate metrics into your BCM program

For more information about the above course offerings, please contact us at +603-9205 8589 or write to

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