- Raise awareness of the usefulness of metrics
- Provide examples of metrics in the workplace
- Suggest guidelines for how to implement a metrics program in the workplace
- Educate practitioners in planning and executing data collections
- Secure executive approval of metrics report content
- Set deliverables of metrics report content
Lesson 1: Introduction, Course Goals and Objectives
– Review course goals, objectives
– Explore the challenges professionals encounter using metrics to manage business continuity management (BCM) programs
Lesson 2: General Metrics
– Learn various types of metrics and the effective usage of BCM metrics for BCM program management and reporting
– Review six specific BCM metrics, study their application using a case study of a hypothetical organization, and discuss the concepts behind developing BCM metrics
– Study the use of dashboards to effectively represent the status a BCM program
Lesson 3: Implementation and Tracking
– Learn how to use BCM metrics to inform management of program status
– Review and discuss the case study you will use for an exercise, applying what you have learned to measure aspects of the hypothetical organization
– Explore various tools that can be used to develop BCM metrics
Lesson 4: Review for Real-world Application
– Review what you have learned and discuss how you might incorporate metrics into your BCM program