Healthcare Sector BCM Awareness Talk 2026

As CEO, Datuk Dr Heric Corray successfully led MSQH in achieving recertification for the Organizational and Survey Training Programme from ISQua EEA for 2024. Additionally, contributed as a hospital surveyor and facilitator for training programs across Malaysia. Datuk Dr Heric Corray previously served as the Director of Hospital Kuala Lumpur (HKL) from 2018 to 2021, overseeing operations in Asia's largest hospital with approximately 11,000 staff and 2,250 beds. Before that, Datuk was the Director of Queen Elizabeth Hospital, Kota Kinabalu, Sabah, from 2011 to 2018.

Following retirement from public service, Datuk Dr Heric Corray joined Mudah Healthcare, Kuala Lumpur, as Medical Director in 2021, and subsequently served as Chief Operating Officer of Sabahcare Group, Kota Kinabalu, from 2022 to 2023. During the tenure with Sabahcare Group, Datuk successfully led the regulatory approval process with CKAPS for the renovation and redevelopment of the former Damai Specialist Centre, now known as SabahCare Fertility & Specialist Centre. The approval process took approximately nine months due to several structural and regulatory issues that required resolution before renovation could proceed. Successfully obtaining CKAPS approval enabled the project to progress with the planned renovation and redevelopment of the medical centre.

He began his career with the Accountant General's Department in 1986 as Treasury Accountant. In April 1987, he joined Bank Negara Malaysia (BNM) (the Central Bank of Malaysia) and has held various responsibilities in various departments within the Central Bank over a span of 25 years and was seconded to external organizations.

During his tenure with BNM, he was also responsible for the issuance of and enforcing the Business Continuity Management (BCM) Guidelines and Information System Guidelines (GPIS) for banking institutions, development financial institutions and insurance and takaful companies and promoting cybersecurity and business continuity management amongst stakeholders under the purview of BNM. He represented BNM in the following areas:

• Malaysian Accounting Standards Board (MASB) (2006 – 2008)
• The Financial Reporting Foundation (FRF) (2009)
• The Small Debt Resolution Committee (2004 – 2012) as the Chair for Forex and Settlement Issues Working Group under the Asian Bond
• Market Initiative (ABMI) (2003 – 2004), an initiative under the ASEAN+3 Finance Ministers’ Meeting with the objective of promoting the development of bond markets in the ASEAN region.
• He also represented Malaysia on the ASEAN SME Working Group (SMEWG) (2009 – 2012) and served as the Chair of the 28th and 29th ASEAN (SMEWG) Meetings in 2012.

Dr. Azrin has been actively involved in the development, implementation and continual improvement of Business Continuity Management (BCM) at IKN, including the organization’s implementation of a Business Continuity Management System based on ISO 22301. IKN became the first Ministry of Health Malaysia facility to achieve ISO 22301 certification. He is also a certified ISO 22301:2019 Business Continuity Management Systems Lead Auditor.

Drawing from IKN’s practical experience, Dr. Azrin regularly shares on the application of BCM within healthcare organizations. He advocates establishing a sound BCM foundation before developing Business Continuity Plans, with emphasis on understanding critical functions, dependencies and continuity requirements so that plans are practical, relevant and capable of supporting the continuity of patient care during disruptions.

He has led the development of new crisis and emergency management protocols across PETRONAS facilities, integrating the Incident Command System with national standards. Mr. Kairul has facilitated and led major incident drills involving key authorities and has served as a Lead Trainer and Assessor for global teams and companies. In addition, Mr. Kairul managed major incidents as an Incident Commander within PETRONAS facilities and provided critical advisory support during significant fire incidents. Kairul has also led comprehensive fire incident investigations, contributing to the improvement of safety standards across the industry.

Mr. Kairul also served 12 years with the Fire & Rescue Department of Malaysia, he has held key leadership roles in crisis management, incident command, and fire safety system design. Rose to the position of Deputy Director of Negeri Sembilan, where Kairul played a pivotal role in fire safety and emergency management.

In recent years, Mr. Kairul has served as a Principal Consultant and Lead Trainer, working with global organizations to enhance their emergency response capabilities and incident management protocols. Notable projects include reviewing and amending incident management plans for offshore facilities in Sabah and leading emergency preparedness assessments for chemical companies in Thailand.